Connex: Check Scanning using Chrome Browser

Incident Report for Connex

Identified

Some Connex users cannot successfully scan checks using Chrome browser.
Workaround: Please try loading Connex in the Edge browser.

This is a high priority issue and we are working with our scanner hardware vendor (RDM) to resolve.
Posted Nov 04, 2025 - 09:21 CST
This incident affects: Connex, Approval Tool.